1. Policy

This website aims to conform to grade "AA" of the Japanese Industrial Standard JIS X 8341-3:2016 "Guidelines for older persons and persons with disabilities - Information and communications equipment, software and services - Part 3: Web content" (hereinafter referred to as "JIS X 8341-3"). The goal is to comply with grade "AA" of JIS X 8341-3:2016.

1. Scope

   The scope of this standard covers the pages under the HELLO! TOKYO FRIENDS homepage ( https://hellotokyofriends.metro.tokyo.lg.jp ) of the Tokyo Metropolitan Government's official website.

2. Declaration date and grade
   
   • Declaration Date: February 15, 2024
   • Grade achieved: According to grade AA

3. Identified Issues and Response Strategy

   Following the 2024 inspection, the following improvements have been identified.
   For pages created after the establishment of accessibility guidelines, we will ensure compliance with JIS standards. Additionally, we will gradually work on revising already published pages. Furthermore, we will continue regular verification to maintain and enhance accessibility.

   • Some content with list-like representation or function lacks list elements. (Level A: 1.3.1)
   • In certain areas where content is hidden in expandable sections, users must reverse focus to operate the closing control, preventing sequential content viewing. (Level A: 2.4.3)
   • Some areas lack defined roles. (Level A: 4.1.2)
   • Some areas lack descriptions of their open/closed state. (Already addressed post-inspection) (Level A: 4.1.2)

2. Web Accessibility Test Results

Test results based on JIS X 8341-3:2016
FY2024 Accessibility Inspection Report
*Japanese Only

1. Recommended Operating Environment

We recommend the following browsers for a safer and more comfortable viewing experience.

1. Microsoft Edge latest version
2. Google Chrome latest version
3. Mozilla Firefox latest version
4. Safari latest version

2. Technology Used

1. JavaScript
   This site uses JavaScript for some of the content in order to make it easier to use. Please note that if JavaScript is not turned on (enabled) in your browser settings, the site may not display or operate properly.
2. SSL (TLS)
   This site uses TLS encrypted communication for some services to improve the level of security. To use such services, your web browser must be compatible with TLS1.2. By using a web browser that supports security functions, personal information such as names, addresses, and telephone numbers entered by users is automatically encrypted before being sent or received. Even in the unlikely event that a third party intercepts the transmitted data, there is no fear that the contents will be intercepted. Please note that you may not be able to use this page depending on your firewall or other settings.

3. Information Security Policy (Security of Information System)

This website protects information assets from threats in order to continue its business based on the trust of all users and to fulfill its social mission as a government agency.

1. In order to maintain the safety and accuracy of information assets, we will strive to prevent unauthorized access, destruction, falsification, loss, leakage, etc., and implement appropriate safety measures.
2. In handling information assets, we shall comply with the Tokyo Metropolitan Government's Basic Policy on Information Security, as well as laws, regulations, and other rules.
3. When outsourcing the processing of information assets, the Tokyo Metropolitan Government will ensure that the information is handled under appropriate management.
4. We will establish a system for continuous improvement and aim to maintain and improve information security.

1. Disclaimer of Warranty

Although every effort has been made to ensure the accuracy of the information on this site, no guarantee is given as to its completeness or accuracy. The information is subject to change or deletion without notice. The Company shall not be liable for any direct or indirect loss arising from the use of the information or content contained in this site.

2. Prohibited Matters

The following acts are prohibited when using this site

1. Any action that interferes with or hinders the operation of this site.
2. Actions that cause or may cause annoyance, disadvantage, privacy, or other damage to other users, third parties, or the Company.
3. Actions that are or may be offensive to public order and morals.
4. Actions that violate laws, regulations, or ordinances.
5. Other acts that TMG deems inappropriate.

3. Changes to the Terms of Use

The content of this Site Policy is subject to change or deletion without notice.

4. Governing Law and Court of Jurisdiction

Use of this Site and the Site Policy shall be governed by and construed in accordance with the laws of Japan unless otherwise expressly provided. The Tokyo District Court shall have exclusive jurisdiction over any disputes arising from or in connection with the use of this Site.

1. Cookie Policy

This site uses cookies and similar technologies to collect certain information in order to enhance the convenience for users and improve the site. The Cookie Policy describes how this information is handled and may be subject to change.

2. Cookies and Similar Technologies

Cookies are information sent from the servers related to the operation of this site to your browser and are recorded on your computer. When you access this site, information may be automatically collected from you through the cookies or similar technologies.

3. Use of Cookies and Similar Technologies

When you visit this site, cookies are used to collect data about your visits, browsing, and other activities, allowing you, for example, to navigate between pages more efficiently and thereby enhancing the convenience of the site. In order to monitor the access status of each page, we may use cookies from third-party companies to which we outsource our operations. However, the information recorded does not include any personally identifiable information, such as your name, address, or telephone number. In addition, this will not have a direct adverse effect on your computer. You can also refuse to receive cookies by adjusting your browser settings. Even in this case, this will not significantly interfere with your browsing experience.

4. Tools Used, Information Obtained, and Purpose of Use

To analyze your usage and deliver appropriate advertisements, third parties (as listed below) may use cookies and similar technologies to obtain information about your attribute information and usage information.

• webtru 　*Japanese Only
• Amplitude
• YouTube

5. Cookies Obtained

For information about cookies that may be obtained by this site, please check the Privacy Settings Menu (gear icon) located at the bottom-left corner of each page on this site. Click "Category > External Services > Information Sent" to view the details.

6. How to Delete or Disable Cookies and Similar Technologies

1. How to delete all cookies

   • Cookies stored on your device will remain there until you delete them intentionally or until they expire automatically based on their respective expiration dates.

     Most commonly used browsers are set to accept cookies by default, but you can delete cookies on your browser.

     For detailed instructions on deleting cookies, please refer to the links below for your specific browser:

   • Microsoft Edge
   • Google Chrome
   • Mozilla Firefox
   • Safari

2. How to disable/enable cookies

   Click the "Privacy Settings Menu (gear icon)" located at the bottom-left corner of each page on this site to check the service and destination. If you wish to disable cookies, open each menu and clear the checkbox for each company's service and destination.