Site Policy

Scope of this website

This site, "HELLO! TOKYO FRIENDS Official Website", is under the following domain

Accessibility Policy

  1. 1 Policy

    This website aims to conform to grade "AA" of the Japanese Industrial Standard JIS X 8341-3:2016 "Guidelines for older persons and persons with disabilities - Information and communications equipment, software and services - Part 3: Web content" (hereinafter referred to as "JIS X 8341-3"). The goal is to comply with grade "AA" of JIS X 8341-3:2016.

    1. Scope

      The scope of this standard covers the pages under the HELLO! TOKYO FRIENDS homepage ( ) of the Tokyo Metropolitan Government's official website.

    2. Declaration date and grade
      • Declaration Date: February 15, 2024
      • Grade achieved: According to grade AA
    3. Identified Issues and Response Strategy

      Following the 2024 inspection, the following improvements have been identified.
      For pages created after the establishment of accessibility guidelines, we will ensure compliance with JIS standards. Additionally, we will gradually work on revising already published pages. Furthermore, we will continue regular verification to maintain and enhance accessibility.

      • Some content with list-like representation or function lacks list elements. (Level A: 1.3.1)
      • In certain areas where content is hidden in expandable sections, users must reverse focus to operate the closing control, preventing sequential content viewing. (Level A: 2.4.3)
      • Some areas lack defined roles. (Level A: 4.1.2)
      • Some areas lack descriptions of their open/closed state. (Already addressed post-inspection) (Level A: 4.1.2)
  2. 2 Web Accessibility Test Results

    Test results based on JIS X 8341-3:2016
    FY2024 Accessibility Inspection Report
    *Japanese Only


  1. 1. Recommended Operating Environment

    We recommend the following browsers for a safer and more comfortable viewing experience.

    1. Microsoft Edge latest version
    2. Google Chrome latest version
    3. Mozilla Firefox latest version
    4. Safari latest version

  2. 2. Technology Used

    1. Cookies
      This site uses cookies to make your visit more convenient and to obtain information to continually improve the site. Cookies are information that is sent to your browser from a server related to the operation of this site and is recorded on your computer. However, the recorded information does not include any personally identifiable information such as your name, address, or telephone number. In addition, there is no direct negative impact on the user's computer. Cookies from third-party companies to which TMG outsources its operations may be used to monitor access to individual pages. It is possible for users to refuse to receive cookies by adjusting their browser settings. Even in this case, there will be no significant hindrance to the viewing of this site. For details on how to set your browser, please contact the help function of your browser or the manufacturer of your software.
    2. JavaScript
      This site uses JavaScript for some of the content in order to make it easier to use. Please note that if JavaScript is not turned on (enabled) in your browser settings, the site may not display or operate properly.
    3. SSL (TLS)
      This site uses TLS encrypted communication for some services to improve the level of security. To use such services, your web browser must be compatible with TLS1.2. By using a web browser that supports security functions, personal information such as names, addresses, and telephone numbers entered by users is automatically encrypted before being sent or received. Even in the unlikely event that a third party intercepts the transmitted data, there is no fear that the contents will be intercepted. Please note that you may not be able to use this page depending on your firewall or other settings.

    3. Information Security Policy (Security of Information System)

    This website protects information assets from threats in order to continue its business based on the trust of all users and to fulfill its social mission as a government agency.

    1. In order to maintain the safety and accuracy of information assets, we will strive to prevent unauthorized access, destruction, falsification, loss, leakage, etc., and implement appropriate safety measures.
    2. In handling information assets, we shall comply with the Tokyo Metropolitan Government's Basic Policy on Information Security, as well as laws, regulations, and other rules.
    3. When outsourcing the processing of information assets, the Tokyo Metropolitan Government will ensure that the information is handled under appropriate management.
    4. We will establish a system for continuous improvement and aim to maintain and improve information security.

Terms of Use and Legal Matters

  1. 1. Disclaimer of Warranty

    Although every effort has been made to ensure the accuracy of the information on this site, no guarantee is given as to its completeness or accuracy. The information is subject to change or deletion without notice. The Company shall not be liable for any direct or indirect loss arising from the use of the information or content contained in this site.

  2. 2. Prohibited Matters

    The following acts are prohibited when using this site

    1. Any action that interferes with or hinders the operation of this site.
    2. Actions that cause or may cause annoyance, disadvantage, privacy, or other damage to other users, third parties, or the Company.
    3. Actions that are or may be offensive to public order and morals.
    4. Actions that violate laws, regulations, or ordinances.
    5. Other acts that TMG deems inappropriate.

  3. 3.Changes to the Terms of Use

    The content of this Site Policy is subject to change or deletion without notice.

  4. 4. Governing Law and Court of Jurisdiction

    Use of this Site and the Site Policy shall be governed by and construed in accordance with the laws of Japan unless otherwise expressly provided. The Tokyo District Court shall have exclusive jurisdiction over any disputes arising from or in connection with the use of this Site.

Multilingual Policy

This website is owned by the Tokyo Metropolitan Government, a local government in Japan. In order to provide information about the Tokyo Metropolitan Government to as many people as possible and to help them understand our initiatives, we have prepared each site in English and Japanese. Clicking on the icons in the upper right corner of the page will display links to the respective language sites.


The Tokyo Metropolitan Government has established "Guidelines for the Design of the Official Website of the Tokyo Metropolitan Government" to ensure a consistent look and feel as the official website of the Tokyo Metropolitan Government and to further improve its ability to disseminate information.

Use of External Services

For the purpose of analyzing user usage and distributing appropriate advertisements, a third party other than TMG (as described below) may acquire user attribute information and usage information using cookies, etc. (hereinafter referred to as "cookie information, etc."). Cookie Information, etc. may include personal information of the user. Cookie Information, etc. does not include information that identifies individual users.

For more detailed information, please visit the following 3rd party